Refund policy

Return and Refund Policy

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to cancel your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to Request a Return or Cancellation

Please log in to your account to submit a request: https://account.sageandqi.com

Unfulfilled orders: You may request cancellation before the order is shipped.
Fulfilled orders: Please submit a return request within the 14-day withdrawal window.

Refunds

Once we receive your returned item, we will process your refund promptly. The refund will be issued to your original payment method and will include the standard outbound shipping cost you paid.

Return Shipping

Return shipping costs are the responsibility of the buyer.

Exceptions

The right of withdrawal does not apply to: